Shipping policy

Orders ship from FlutterWing Studio in Chengdu, China.

Free standard shipping to five countries

Order directly in USD with free standard tracked shipping to the United States, United Kingdom, Australia, Canada, and New Zealand. This applies to all current products, with no minimum order value. No prior shipping consultation is required for these destinations, and no additional standard shipping fee is charged at checkout.

We review the delivery address and battery shipping requirements before dispatch. If we cannot ship your order, we will contact you and issue a full refund to the original payment method. This also applies to handmade-to-order products.

Other destinations

For other countries, including the United Arab Emirates, contact us before ordering. We will confirm carrier availability, shipping restrictions, delivery timing, and cost, then send a secure USD Shopify invoice if a suitable route is available.

Estimated delivery and tracking

For all destinations we can serve, our provisional delivery estimate is 8-15 calendar days from payment, including preparation and transit. This is not a guaranteed arrival date. Customs, remote locations, battery shipping restrictions and carrier delays may extend delivery. We will contact you if we expect a delay.

All products are prepared and checked before dispatch. After an order ships, we will send tracking information by email. The total estimate above already includes preparation time; it is not an additional 8-15 days after dispatch. Weather, holidays or address issues can also affect arrival.

Import charges and delivery details

Free shipping does not include import duties, taxes, or customs clearance fees unless expressly stated. Customs duties, import taxes, brokerage charges, and local compliance requirements may apply. Unless expressly included in your order or written quote, these charges and responsibilities belong to the customer.

Please make sure your shipping address and contact details are complete and accurate before payment. If a package is returned because of an incorrect address or failed delivery, we will contact you about reshipment costs and options.

If your package arrives damaged or parts are missing, contact us through the Contact page within 7 days of delivery with your order number, photos of the shipping label and packaging, and clear photos or video of the issue. Do not discard the packaging until we reply.