FAQ

Is this a toy?

No. FlutterWing products are functional remote-control flying products designed for users ages 14 and older. They contain small parts and powered components and are not intended for young children.

What is the difference between the three products?

The DIY Materials Kit is the accessible core build. The Premium DIY Kit adds the FlySky i6X and a fuller documented component package. Both kits become controllable flying butterflies after correct assembly and setup. The Complete Bionic Butterfly arrives assembled, configured, and tested and operates after installation of the required batteries.

How long does the DIY build take?

Build time varies by experience, tool familiarity, fitting, calibration, and the selected configuration. The time shown on the product comparison is an estimate rather than a guarantee.

Does it include batteries?

Yes. Batteries are included with all three products. Use only the battery type and voltage specified for your configuration; contact support before purchasing additional or replacement batteries. Battery shipping requirements are reviewed before dispatch. See our safety guidance.

Where does it ship?

Order directly in USD with free standard tracked shipping to the United States, United Kingdom, Australia, Canada, and New Zealand. No prior shipping consultation is required for these destinations. For other countries, contact us before ordering for availability and a shipping quote.

We review the delivery address and battery shipping requirements before dispatch. If we cannot ship your order, we will contact you and issue a full refund to the original payment method. Free shipping does not include import duties, taxes, or customs clearance fees unless expressly stated.

When will my order arrive?

For all destinations we can serve, our provisional delivery estimate is 8-15 calendar days from payment, including preparation and transit. This is not a guaranteed arrival date. Customs, remote locations, battery shipping restrictions and carrier delays may extend delivery. We will contact you if we expect a delay. See our Shipping page.

How do I get the assembly guide?

After ordering, contact support with your order number and product configuration for the matching assembly guide. The flight videos on our product pages are demonstrations, not step-by-step assembly instructions.

What if a part is missing or damaged?

Stop assembly or operation and contact support with your order number, packaging photos, and clear photos or video of the issue. Support will help identify the problem and arrange the appropriate replacement, repair, or refund remedy.